Frequently Asked Questions
Find answers to your questions about your stay near Tayrona National Park
Find clear answers about your stay at Senda Hotels
Browse through each question, plan with confidence, and enjoy the peace of mind that comes from having a dedicated team by your side — so you can simply relax and immerse yourself in the magic of Tayrona.
Accommodation and Amenities
There are no elevators; the property is not fully accessible.
Yes, all rooms are equipped with a safe for your peace of mind.
Yes, you may arrive before check-in time (3:00 p.m.), but your room will only be available starting at that time. While you wait, you may enjoy our common areas such as the restaurant, social spaces, and outdoor areas. We will be happy to welcome you and make you feel at home from the moment you arrive.
No. At Senda Kokkos Beach we do not offer early check-in or late check-out. Arrival time is strictly between 3:00 p.m. and 6:00 p.m., and departure is no later than 11:00 a.m. We appreciate your punctuality to ensure an optimal experience for all our guests.
For hotel policy reasons, visitors who are not registered guests are not allowed in order to guarantee safety and tranquility.
Can I reserve villas with a private pool?
We offer rooms both with and without air conditioning. Please review the description of the selected room to confirm this detail.
Yes, many of our rooms are equipped with mosquito nets, especially those with open ceilings or closer contact with nature.
Yes, all our rooms have hot water for your comfort.
Some family villas or long-stay villas include a fully equipped kitchen. Please specify this requirement when booking.
Yes, the property has a restaurant and bar/lounge.
Yes, we have security and staff available at the hotel 24 hours a day.
Yes, spa services and massages are available.
Yes, our common areas are surrounded by native vegetation that provides natural shade for comfortable relaxation.
Our hotels are located in areas with abundant vegetation and uneven terrain, with slopes and stairs in both common areas and rooms, so they are not recommended for people with reduced mobility.
Smoking is not allowed inside rooms or enclosed areas. We have designated outdoor smoking areas.
No, all our rooms are smoke-free. We have designated outdoor smoking areas.
Yes, there are outdoor pools. Several of our hotels feature a pool, and some rooms also include private pools.
Yes, the minimum stay is 1 night during any season of the year.
Yes, direct access to a private beach.
We do not have an ATM on site. The nearest one is located in El Zaino or Santa Marta, so we recommend bringing enough cash.
Cell signal may be limited in some areas due to the natural jungle surroundings, but we provide Wi-Fi in common areas and rooms to keep you connected.
Yes, free Wi-Fi is available at the property.
Yes, private parking is included.
The rate includes accommodation, American-style breakfast, access to the private beach, use of common areas, free Wi-Fi, and parking.
Check-in at Senda Kokkos Beach begins at 3:00 p.m.
Check-out is until 11:00 a.m., however at the other Senda hotels check-out is at 12:00 noon.
What types of accommodations are available?