Frequently Asked Questions
Find answers to your questions about your stay near Tayrona National Park
Find clear answers about your stay at Senda Hotels
Browse through each question, plan with confidence, and enjoy the peace of mind that comes from having a dedicated team by your side — so you can simply relax and immerse yourself in the magic of Tayrona.
Accommodation and Amenities
There are no elevators; the property is not fully accessible.
Yes, all rooms are equipped with a safe for your peace of mind.
Yes, you may arrive before check-in time (3:00 p.m.), but your room will only be available starting at that time. While you wait, you may enjoy our common areas such as the restaurant, social spaces, and outdoor areas. We will be happy to welcome you and make you feel at home from the moment you arrive.
No. At Senda Kokkos Beach we do not offer early check-in or late check-out. Arrival time is strictly between 3:00 p.m. and 6:00 p.m., and departure is no later than 11:00 a.m. We appreciate your punctuality to ensure an optimal experience for all our guests.
For hotel policy reasons, visitors who are not registered guests are not allowed in order to guarantee safety and tranquility.
Can I reserve villas with a private pool?
We offer rooms both with and without air conditioning. Please review the description of the selected room to confirm this detail.
Yes, many of our rooms are equipped with mosquito nets, especially those with open ceilings or closer contact with nature.
Yes, all our rooms have hot water for your comfort.
Some family villas or long-stay villas include a fully equipped kitchen. Please specify this requirement when booking.
Yes, the property has a restaurant and bar/lounge.
Yes, we have security and staff available at the hotel 24 hours a day.
Yes, spa services and massages are available.
Yes, our common areas are surrounded by native vegetation that provides natural shade for comfortable relaxation.
Our hotels are located in areas with abundant vegetation and uneven terrain, with slopes and stairs in both common areas and rooms, so they are not recommended for people with reduced mobility.
Smoking is not allowed inside rooms or enclosed areas. We have designated outdoor smoking areas.
No, all our rooms are smoke-free. We have designated outdoor smoking areas.
Yes, there are outdoor pools. Several of our hotels feature a pool, and some rooms also include private pools.
Yes, the minimum stay is 1 night during any season of the year.
Yes, direct access to a private beach.
We do not have an ATM on site. The nearest one is located in El Zaino or Santa Marta, so we recommend bringing enough cash.
Cell signal may be limited in some areas due to the natural jungle surroundings, but we provide Wi-Fi in common areas and rooms to keep you connected.
Yes, free Wi-Fi is available at the property.
Yes, private parking is included.
The rate includes accommodation, American-style breakfast, access to the private beach, use of common areas, free Wi-Fi, and parking.
Check-in at Senda Kokkos Beach begins at 3:00 p.m.
Check-out is until 11:00 a.m., however at the other Senda hotels check-out is at 12:00 noon.
What types of accommodations are available?
Experience and Activities
Yes. We offer romantic or birthday decoration services with prior reservation and an additional cost.
At the moment we do not offer spaces or specialized services for private events, as our main focus is providing experiences centered on rest, nature, and disconnection.
Yes! We have spaces ideal for yoga and meditation. If you would like a deeper experience, we can also provide information about meditation and yoga retreats with Senda Loto.
Yes! We offer different special decoration options for unique moments such as anniversaries, birthdays, or honeymoons. For more information you can write to reservas@sendahotels.com
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Yes. Our focus is on relaxation, connection with nature, and well-being. We are not a party hotel and do not allow loud music.
As in most beaches in this area, the sea often has strong waves during much of the year. If you choose to enter the water, you must do so with great caution and always pay attention to daily safety signage.
If the beach displays a red flag, entering the sea is prohibited for your safety.
In any case, entering the sea is at your own responsibility.
You can enjoy eco-hiking, surf lessons, boat tours, visits to Tayrona National Park, the Piedras River, or nearby pristine beaches such as Los Ángeles and Playa Cinto.
Families and Children
Children under 4 years old stay free of charge.
Yes. Although the hotel is designed for relaxation, we welcome families with children under the direct supervision of their parents, especially in areas such as the pool and beach.
Yes, all children are welcome.
Yes, complimentary cribs are available for children under 4 years old, subject to availability.
Food and Dining
Outside food and beverages are not allowed, as we have restaurant and bar services.
Outside food and beverages are not allowed, as we have restaurant and bar services.
Outside food and beverages are not allowed, as our restaurants offer varied and safe options for your consumption.
This is only possible if you reserve a villa at Senda Kokkos Beach.
Location and Surroundings
Yes, we are located just 10 minutes from the main entrance (El Zaino) of Tayrona National Park.
We can help coordinate private transportation from Santa Marta, the airport, or the bus terminal. There are also local mototaxis or taxis available from El Zaino.
Yes, access to Senda hotels is not affected during the rainy season. We are located along a national highway in excellent condition, so you can arrive without any issues at any time of the year, whether by private vehicle or arranged transportation. We’ll be happy to welcome you regardless of the weather.
The hotels are very close to the entrance of Tayrona National Park. Please note that to visit the beaches inside the park you must purchase an entry wristband and walk along the trails to reach the beach you wish to visit.
The climate is warm tropical, with average daytime temperatures of 28°C (82°F). We recommend bringing light clothing, sunscreen, insect repellent, and a swimsuit.
Pets and Restrictions
Parties or events such as bachelor/bachelorette celebrations are not allowed.
Pets are not permitted.
No. Out of respect for the tranquility of the property and other guests, personal speakers are not allowed in common areas or rooms.
No, at the moment we do not accept pets.
Reservations, Payments, and Policies
Yes, you may modify dates or names depending on availability, but cancellation conditions and deadlines must still be respected.
Yes, we issue electronic invoices valid in Colombia. Please share your tax information at the time of payment or check-out.
Yes, an ID and a credit/debit card or cash deposit are required.
If you do not show up, the total amount of the reservation will be charged.
Low season: free cancellation up to 15 days before arrival.
High season: up to 30 days before arrival.
Groups (2 rooms or more): up to 60 days before arrival; after that, a 75–100% charge applies.
We accept bank transfers, credit/debit cards, and authorized digital platforms. We do not offer installment payments.
Payment is processed at the time of booking or between 30 to 15 days before arrival.
Transportation and Access
Yes, you may request internal transfers between our hotels for an additional fee.
Yes, you may request private transfers from Santa Marta or Cartagena for an additional cost. Please contact us at reservas@sendahotels.com
or through our contact numbers to coordinate your transportation.