Frequently Asked Questions
Find answers to your questions about your stay near Tayrona National Park
Find clear answers about your stay at Senda Hotels
Browse through each question, plan with confidence, and enjoy the peace of mind that comes from having a dedicated team by your side — so you can simply relax and immerse yourself in the magic of Tayrona.
Reservations, Payments, and Policies
Yes, you may modify dates or names depending on availability, but cancellation conditions and deadlines must still be respected.
Yes, we issue electronic invoices valid in Colombia. Please share your tax information at the time of payment or check-out.
Yes, an ID and a credit/debit card or cash deposit are required.
If you do not show up, the total amount of the reservation will be charged.
Low season: free cancellation up to 15 days before arrival.
High season: up to 30 days before arrival.
Groups (2 rooms or more): up to 60 days before arrival; after that, a 75–100% charge applies.
We accept bank transfers, credit/debit cards, and authorized digital platforms. We do not offer installment payments.
Payment is processed at the time of booking or between 30 to 15 days before arrival.